We want you to be completely satisfied with your purchase from Paulalavew. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure your peace of mind.

You may return eligible items within 30 days of receiving your order. To be eligible for a return, products must be unused, unwashed, and in their original packaging. To initiate a return, please contact our support team at [email protected] with your order number and the reason for return. We will guide you through the process and provide a return address.

Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. Once we receive and inspect your return, a refund will be issued to your original payment method within 5-7 business days.

We reserve the right to refuse returns that do not meet our policy conditions. For questions about returns, feel free to reach out to us. Our goal is to ensure your shopping experience is warm and worry-free—just like our blankets.